As part of our sustainability pledge, we now offer paperless returns. Returns are FREE and easy – follow the steps below for your order.

 

Access the Returns Portal

Pick your brand and access the portal:

You must select the correct brand for your return. If returning Monsoon goods, use the Monsoon portal. If returning Accessorize products, use the Accessorize portal.

For faster processing: We recommend entering your order number and the email address used when placing your order.

 

If You're a Registered Customer

Steps to return your order:

  1. Log into the account you placed your order from
  2. Go to "Order History" and click "View" on the order you wish to return
  3. Click "Return your order"
    • ⏱️ Please allow 24 hours from when your order has been delivered for the return option to show
  4. Select the item(s) you're returning and choose the reason (unwanted, doesn't fit, etc.)
  5. Choose your carrier and select your nearest drop-off point
    • We'll let you know which location is closest to you, but you can still choose your preferred carrier
  6. Print your return label at home or at your drop-off point
Please remember that all items from ONE order must be posted back in one parcel. Do not include items from other orders or items not registered as these will not be refunded.

If you are having issues finding the "return" option while being signed into your account, please follow the guest checkout instructions below.

 

If You're a Guest Customer

  • Go to the portal link above (Accessorize or Monsoon)
  • Enter your email address and order number
  • Select your items and reason for return
  • Choose your carrier and drop-off location
  • Print your label (at home or at drop-off point)

What Happens Next?

  • Your unique QR code/Returns label will be emailed to you
  • Take your parcel and QR code to your chosen drop-off point within 5 days of registering your return to prevent any delay with your refund
  • You can track your return as it makes its way back to us
  • It can take up to 10 working days for your refund to be processed from when your order reaches our warehouse
  • Keep your proof of postage until you receive your refund confirmation email

Return In-Store (If Eligible)

  • To return in-store, you will be required to show your despatch email
  • Have your email ready to show at the till to prevent any delay
  • Stores accept online orders paid with: Credit or debit card, Apple Pay
  • Refund: Only to original payment method, card holder must be present
  • Accessorize items can only be returned to an Accessorize store

Important Rules & Details

No Paperwork Needed

  • You will not be required to include any paperwork in your parcel
  • Your order number will be included in your return postage label

Multiple Orders

  • If you have multiple orders to return, each order must be registered individually and posted separately
  • Each order has its own unique order number on the return label

Evri Returns

  • Do not register your order directly with Evri
  • Always register and return with Evri via our returns portal only
  • We are unable to assist with orders where the return has been registered directly with Evri

Registered Accounts vs. Guest Orders

  • If you created a registered account, it will not show any orders placed as a guest
  • Only include items in your parcel which you have registered for each return

Items from Other Retailers

  • You cannot return Accessorize/Monsoon items purchased from other retailers (e.g., Debenhams) via our return portals
  • You cannot return items purchased from other retailers to our stores either
  • If you have queries regarding orders placed via other retailers, please contact that retailer directly

Special Items (Warehouse Return Only)

  • Bridal items can only be returned to our warehouse for a refund
  • Web exclusive items can only be returned to our warehouse for a refund

Liability & Tracking

Accessorize will not accept liability for any lost or delayed returns sent back via any other methods. Please ensure our returns process is followed and your online order is registered via our returns portal to obtain your free return label and prevent any delay or disappointment.
 

Need Help?

For questions about returning your order, please contact our Customer Services team.