We're here to help. Pick the channel that works best for you.

 

💬 WhatsApp (Best for Quick Questions)

Message Us

Hours

  • Monday-Sunday 9am-5:30pm
  • Bank Holidays: 10am-4pm
  • Closed: Christmas Day, Boxing Day, New Year's Day
  • Early close: 4pm on Christmas Eve & New Year's Eve

☎️ Phone (Best for Urgent Issues)

Customer Services

  • 0203 372 3052

Telephone Orders

  • 0203 7388 836

Hours

  • Monday-Sunday 9am-5:30pm
  • Bank Holidays: 10am-4pm
  • Closed: Christmas Day, Boxing Day, New Year's Day
  • Early close: 4pm on Christmas Eve & New Year's Eve

✉️ Email (Best for Complex Issues)

Send Email to Customer Services

Complete our contact form here

Response Time

  • Within 24-48 hours

Include in Your Message

  • Order number (if applicable)
  • Detailed description of your query

✅ Tips for Faster Service

  • Have your order number ready
  • Describe your issue clearly – this helps us assist faster
  • Use WhatsApp for quick questions, Email for complex issues
  • Provide as much information as possible so we can help you quickly

🚫 Please Don't Send To Our Head Office

⚠️ Do NOT send orders or letters to our head office address. Our Customer Services team isn't based there and mail can get lost. Use the contact methods above instead.
 

❓ If Your Delivery Is Still In Progress

  • If your order is within the advertised delivery timeframe, please allow extra time
  • Track your order for live updates on its status
  • Contact us if your order is significantly delayed beyond the expected delivery date
⚠️ Please note: We are unable to cancel or amend orders after they have been placed. We apologise for any inconvenience and thank you for your patience.