Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.

 

***We have been informed by our couriers and Royal Mail that the postal network is very busy at this time due to the successful Black Friday online sales. As such they have advised customer to allow an additional 48 hours if possible, it has also been explained that there may be a delay with their tracking pages updating.

We do ask that you allow a couple more days for your order to be delivered and we thank you for your patience***

 

Please refer to your tracking detail by clicking the link in your despatch note for further information, applicable on all delivery services except Click and Collect to store.

 

If you haven't received your Click and Collect collection notification email from your selected store by the end of the 5th working day you are welcomed to contact your required store directly where the team will be happy to help.

 

If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know and they'll be happy to help you.  Please ensure you include your order number so our team can resolve this for you quickly,

We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our next day delivery service.  Our Special postcodes page can be found here.

 

Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.

 

During busy promotional times such as Black Friday or during our Sale period we do ask that you allow a couple days extra as the postal service can be very busy at this time.

 

Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately. 

 

Delivery Type Delivery Time Frame
Standard UK Delivery 3-5 working days*
Next Day UK Delivery The following working day when ordered before 10pm Monday to Friday, 6pm Saturday, 6pm Sunday 
Saturday UK Delivery The following Saturday when ordering up until 10pm on the Friday before
Sunday UK Delivery The following Sunday when ordering up until 6pm on the Saturday before
Click & Collect 3-5 working days*
Republic of Ireland Standard 5-7 working days*
Republic of Ireland Express 2-3 working days*

 

Just Click Here to access our delivery form if you order is late, let us know as much as you can including your order number and one of the team will look into your delivery.

 

*Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.

 

Need more info?  Just use our Live Chat Button or click here for our full contact options