As we enter the busy festive period, due to an increase in activity, a very busy postal network, disruption on some major motorway networks, some orders may take slightly longer being despatched and getting to you. We do aim to get all orders to our customers within the advertised time, however, we do ask for patience during this busy period.  We are also unable to cancel or amend orders after they have been placed. We apologise for any inconvenience.

 

 

Due to planned Royal Mail strikes on selected dates throughout December some orders may be delayed reaching our customers. 

 

Orders affected will only be those sent as part of our Fashion Finder service, where items are out of stock at our warehouse but available to be sent from one of our store.  These orders will appear as a split delivery on the check out page. This may also delay any returns being sent back to us via Royal Mail

 

Further details can be viewed on Royal Mail's website here

 

Again, we do ask for patience during this time and we do ask that you refrain from contacting our customer services team regarding your order until your delivery timeframe has been and gone. 

 

Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.

 

Please refer to your tracking details by clicking the link in your despatch note for further information or by visiting our tracking page here.

 

On occasion, if an order is showing as delivered to your address but not received we may require you to sign a statement of missing order claim and/or request a crime reference number.

 

Orders will be delivered any time between 8am and 9pm on the day of delivery.  

 

Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately. 

 

Just Click Here to access our delivery form if your order is late, let us know as much as you can about your order,  including your order number, and one of the team will look into your delivery. Please note that our team will not investigate any orders that are still within the delivery timeframe.

 

 

Please check whether we can provide next day delivery to your postcode here. Some postcodes require an additional 48 hours for delivery.

 

 

Delivery Type Delivery Time Frame
Standard UK Delivery 3-5 working days*

Express Delivery

(Also applies to Treats and Treats VIP delivery)

1-2 working days

Next Day Delivery

(Also applies to Treats and Treats VIP delivery)

CURRENTLY UNAVAILABLE

Hermes Parcel Shop 3-5 days
Saturday UK Delivery CURRENTLY UNAVAILABLE
Sunday UK Delivery CURRENTLY UNAVAILABLE
Click & Collect

3-5 working days*

Republic of Ireland Standard 4-6 working days*

 

Just Click Here to access our delivery form if you order is late, let us know as much as you can including your order number and one of the team will look into your delivery.

 

*Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.