Due to planned Royal Mail strikes during 30th September and 1st October some orders may be delayed reaching our customers.
Orders affected will only be those sent as part of our Fashion Finder service, where items are out of stock at our warehouse but available to be sent from one of our store. These orders will appear as a split delivery on the check out page.
Further details can be viewed on Royal Mail's website here
Please check whether we can provide next day delivery to your postcode here. Some postcodes require an additional 48 hours for delivery.
Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.
Please refer to your tracking detail by clicking the link in your despatch note for further information.
If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know and they'll be happy to help you. Please ensure you include your order number so our team can resolve this for you quickly.
We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our delivery services. Our Special postcodes page can be found here.
Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.
Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately.
|Delivery Type||Delivery Time Frame|
|Standard UK Delivery||2-4 working days*|
Next Day Delivery
(Also applies to Treats and Treats VIP delivery)
1 working days*
|Hermes Parcel Shop||2-4 days|
|Saturday UK Delivery||CURRENTLY UNAVAILABLE|
|Sunday UK Delivery||CURRENTLY UNAVAILABLE|
|Click & Collect||
2-4 working days*
|Republic of Ireland Standard||4-6 working days*|
Just Click Here to access our delivery form if you order is late, let us know as much as you can including your order number and one of the team will look into your delivery.
*Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.