Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.

 

Please refer to your tracking detail by clicking the link in your despatch note for further information, applicable on all delivery services except Click and Collect to store.

 

If you haven't received your Click and Collect collection notification email from your selected store by the end of the 5th working day you are welcomed to contact your required store directly where the team will be happy to help.

 

If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know and they'll be happy to help you.  Please ensure you include your order number so our team can resolve this for you quickly,

We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our next day delivery service.  Our Special postcodes page can be found here.

 

Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.

 

Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately. 

 

Delivery Type Delivery Time Frame
Standard UK Delivery 3-5 working days*
Next Day UK Delivery

Order before 10pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Saturday UK Delivery

Order before 10pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

When placing an order on a Saturday for Saturday delivery your order will be delivered the next available Saturday. 

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Sunday UK Delivery

Order before 10pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

When placing an order on a Sunday for Sunday delivery your order will be delivered the next available Sunday. 

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Click & Collect

3-5 working days* 

5-7 working days for orders placed before 13th January

Republic of Ireland Standard 5-7 working days*
Republic of Ireland Express 2-3 working days*

 

Just Click Here to access our delivery form if you order is late, let us know as much as you can including your order number and one of the team will look into your delivery.

 

*Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.

 

Need more info?  Just use our Live Chat Button or click here for our full contact options