Want to know where your parcel is? Here's how to track your order and what to expect.
📱 How to Track Your Order
- Click the tracking link in your despatch note
- OR visit our tracking page
- Enter your order number and postcode
- See live updates as your order travels to you
Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery timeframe.
📅 Delivery Timeframes
| Delivery Type | Timeline |
|---|---|
| Standard UK Delivery | 2-4 working days |
| Next Day Delivery (Also applies to Treats and Treats VIP delivery) |
1 day if ordered before 8:30pm Saturday/Sunday orders processed Monday for Tuesday delivery |
| Express Delivery (Also applies to Treats and Treats VIP delivery) |
Currently unavailable (normally 1-2 days) |
| Evri Parcel Shop | 3-5 working days |
| Standard Click & Collect | 2 working days |
| Express Click & Collect | Same day or next day (dependent on cut-off times and product availability at your local store) |
| Fashion Finder | 3-5 working days |
| Republic of Ireland Standard | 2-6 working days |
Working days: Monday to Saturday (not Sunday or Bank Holidays)
⚠️ No delivery on Bank Holidays, including Christmas Day, Boxing Day, or New Years Day. Please check whether next day delivery is available to your postcode here. Some postcodes require an additional 48 hours for delivery.
⏰ On Delivery Day: What to Expect
- Orders will be delivered any time between 8am and 9pm on the day of delivery
- Couriers cannot confirm exact delivery times
📦 Your Order is Split Across Multiple Parcels
- Some items may be delivered separately as orders are occasionally dispatched from different locations
- For parcels sent from a store, you will receive a separate Royal Mail tracking email
- Please allow a couple of extra days for all parts of your order to arrive
📦 Shows "Delivered" But I Haven't Received It
If your order is marked as delivered to your address but you have not received it, we may require you to complete and sign a Missing Order Claim statement and/or provide a crime reference number as part of our investigation process.
In order to start this please contact our support team here
⚠️ Due to an increase in falsified delivery claims across the industry, we have implemented a robust investigation procedure. Please note that this process may take up to seven working days to complete.
⏱️ My Order Is Late
If your order is late, click here to access our delivery form. Let us know as much as you can about your order, including your order number, and our team will look into your delivery.
Please note that our team will not investigate any orders that are still within the delivery timeframe.
❓ Need Help?
For questions about your order or to report a missing or late delivery, please contact our Customer Services team.