As you may be aware there are currently delivery delays to orders being shipped to Republic of Ireland.

We don't want you to miss out on placing a Monsoon order with us, however please be mindful that your parcel may take a little longer to arrive.  Some orders are taking up to 4 weeks to be delivered and we thank you for your patience.

 

We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.

 

All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email. 

 

We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is.

 

Please be aware, we have only ever offered a Click and Collect service to a large selection of our stores. However, due to current lockdown restrictions we are unable to offer a Click and Collect service to our stores located in England. This is only a temporary measure and we will be offering this service again once these restrictions have been lifted. 

 

When entering your postcode, if a store local to you doesn't show this does mean that our Click and Collect service is not available.

 

Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.

 

Please be aware that we do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel. Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.

 

 

Destination Shipping Type Costs Shipping Time
United Kingdom

Click & Collect

FREE

CURRENTLY UNAVAILABLE

Hermes Parcel Shop

£2.95

FREE ON ORDERS OVER £30

3-5 days

More information regarding this service is below.

Not available for delivery of Gift Cards.

Standard (tracked)

£2.00

FREE ON ORDERS OVER £30

3-5 Working Days

(Delivery is Monday - Friday between 8am -8pm, excludes Saturday, Sunday and Bank Holidays)

Express delivery UK Delivery and Free Reward Express Delivery

(A next day delivery service is currently unavailable)

 

 

£5.95

1-2 Days

Order before 10pm on Monday to Friday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Saturday nominated day (tracked)* £5.95

CURRENTLY UNAVAILABLE

Sunday nominated day (tracked)* £5.95 CURRENTLY UNAVAILABLE

Destination Shipping Type Costs Shipping Time
ROI Standard (tracked) €5.95 FREE ON ORDERS OVER €60

7-10 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays)

Express (tracked) €12.95 CURRENTLY UNAVAILABLE

 

 

Hermes Parcel Shop

Hermes ParcelShop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

You will receive an SMS once your order is ready to collect which will contain your consignment number. To collect your order from your nearest Hermes Parcel Shop, just bring your consignment number and photo ID with you when collecting your order.

Your order will be held at your chosen Parcelshop location for 10 days, before being returned back to our warehouse. 

 

We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.

 

All tracked orders will require a signature upon delivery. 

 

Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. Again, we do ask that you allow the full delivery timeframe to pass before querying your order.

 

*Please check our special postcodes pages as delivery type may not be available or delayed.