We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.

 

***We have been informed by our couriers and Royal Mail that the postal network is very busy at this time of year. As such they have advised customer to allow an additional 48 hours if possible to a home work or store address, it has also been explained that there may be a delay with their tracking pages updating. 

Any expected delivery dates provided are an expectation and not guaranteed, many factors can cause a delay to your order being received on time, high traffic on the roads, poor weather as a couple of examples. We do ask that you allow a couple more days for your order to be delivered and we thank you for your patience***

 

All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email. 

 

We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is.

 

Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.

 

Please be aware that we do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel. Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.

 

 

Destination Shipping Type Costs Shipping Time
United Kingdom Click & Collect Free

3-5 Working Days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays, such as Christmas Day, Boxing Day and New Years Day)

*5-7 working days for orders placed before 13th January

Standard (tracked) £2.00 FREE ON ORDERS OVER £40

3-5 Working Days (Delivery is Monday - Friday between 8am -8pm, excludes Saturday, Sunday and Bank Holidays)

Next Day and Treats Free Next Day (tracked)* £5.95

Order before 10pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Saturday nominated day (tracked)* £5.95

Order before 10pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

When placing an order on a Saturday for Saturday delivery your order will be delivered the next available Saturday. 

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Sunday nominated day (tracked)* £5.95

Order before 10pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

When placing an order on a Sunday for Sunday delivery your order will be delivered the next available Sunday. 

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.


Destination Shipping Type Costs Shipping Time
ROI Standard (tracked) £3.95 FREE ON ORDERS OVER £75

4-6 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays)

Express (tracked) £10.00 2-3 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays)

 

We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.

All tracked orders will require a signature upon delivery. 

Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. In such cases, we will always send you a separate tracking email for each delivery.

*Please check our special postcodes pages as delivery type may not be available or delayed.