We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion. All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email.
For Click and Collect orders you will receive an email from your selected store once your order is ready to collect. Your Click and Collect order will be held in store for 10 days.
We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is. Please note some orders may be split, again, please allow the full delivery timeframe before querying any items in your order.
Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.
We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather, local events etc. We will always keep our customers updated where possible should this happen.
Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. Again, we do ask that you allow the full delivery timeframe to pass before querying your order. We do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel and won't accept liability of delivery to these addresses. Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.
Please check whether we can provide next day delivery to your postcode here. Some postcodes require an additional 48 hours for delivery.
| Destination | Shipping Type | Costs | Shipping Time |
|---|---|---|---|
| United Kingdom |
Click & Collect (untrackable, you will receive an email once your order is ready to collect) |
£2 FREE ON ORDERS OVER £20
|
2 days Selected stores, please see here (delivery excludes Saturday, Sunday and Bank Holidays) Not available for delivery of Gift Cards. |
|
Evri Parcel Shop (Evri tracked, previously Hermes) |
£2.95 FREE ON ORDERS OVER £40
|
3-5 days More information regarding this service is below (delivery excludes Sunday and Bank Holidays) Not available for delivery of Gift Cards. |
|
|
Standard (Evri tracked, previously Hermes) |
£3.95 FREE ON ORDERS OVER £40
|
3-5 days (delivery excludes Sunday and Bank Holidays) |
|
|
Express delivery (Evri tracked, previously Hermes) |
£5.95
|
1-2 days Delivery Monday - Saturday (delivery excludes Sunday and Bank Holidays) Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders. |
|
|
Fashion Finder (Royal Mail tracked) Will appear as a split delivery on the delivery check out page. |
£3.95
|
3-5 working days
(delivery excludes Sunday and Bank Holidays)
|
| Destination | Shipping Type | Costs | Shipping Time |
| ROI | Standard (tracked) |
€5.95 FREE ON ORDERS OVER €60
|
4-6 working days (delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays) |
Evri Parcel Shop (Evri tracked, previously Hermes)
Evri Parcel Shop is a new parcel collection service, with over 4,500 nationwide Parcel Shops open from early until late, 7 days a week.
You will receive an SMS once your order is ready to collect which will contain your consignment number. To collect your order from your nearest Evri Parcel Shop, just bring your consignment number and photo ID with you when collecting your order.
Your order will be held at your chosen Parcel shop location for 10 days, before being returned back to our warehouse.
We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.