We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion. All UK and ROI delivery options are fully tracked with live updates sent to your email.

 

Standard Delivery (Most Popular)

  • Timeline: 2-4 working days
  • Cost: £3.95 (FREE over £40)
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Delivery window: 8am-9pm (exact times unavailable)
  • Delivery days: Monday-Saturday (not Sunday or Bank Holidays)
  • Notification: Email from courier with estimated delivery time slot on day of delivery

Next Day Delivery

  • Timeline: 1 working day
  • Cost: £5.95
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Order by: 6pm for next day delivery
  • Delivery days: Monday-Saturday (not Sunday or Bank Holidays)
  • Weekend orders: Order Sat/Sun → Processed Monday → Delivered Tuesday (except Bank Holidays)
  • NOT available to: Channel Islands, Scilly Isles, Isle of Man, Northern Ireland
  • NOT available for: Gift Card orders
Please check whether next day delivery is available to your postcode here. Some postcodes require an additional 48 hours for delivery.

Click & Collect (In-Store)

  • Timeline: 2 working days
  • Cost: FREE
  • Tracking: Not tracked (in-store pickup only)
  • Notification: Email from your selected store once ready to collect
  • Collection window: 10 days to collect from store
  • Delivery days: Monday-Saturday (excludes Saturday, Sunday, and Bank Holidays)
  • Store availability: Selected stores only - check availability at checkout
  • NOT available for: Gift Card orders

For a list of Click & Collect stores, click here.

Express Click & Collect

  • Timeline: Same day or next day delivery
  • Cost: FREE
  • Tracking: Not tracked (in-store pickup only)
  • Notification: Email from your selected store once ready to collect
  • Depends on: Local store stock and cut-off times
  • Best for: Need it today or tomorrow
  • NOT available for: Gift Card orders
Express Click & Collect availability depends on cut-off times and product availability at your local store. Check in-store to confirm.

Evri Parcel Shop (4,500+ Locations)

  • Timeline: 3-5 working days
  • Cost: £2.95 (FREE over £40)
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Locations: 4,500+ nationwide, open 7 days a week
  • Hours: Early morning to late evening
  • Notification: SMS once your order is ready to collect (contains your consignment number)
  • What to bring: Consignment number and photo ID
  • Collection window: 10 days to collect
  • Delivery days: Excludes Sunday and Bank Holidays
  • NOT available for: Gift Card orders

Evri Lockers (Self-Serve, 24/7)

  • Timeline: 3-5 working days
  • Cost: £2.95 (FREE over £40)
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Access: 24/7 self-serve access
  • Collection window: 3 days only (shorter than Parcel Shops)
  • Notification: Email with access code and consignment number
  • What to bring: Consignment number and access code (sent via email)
  • Delivery days: Excludes Sunday and Bank Holidays
  • NOT available for: Gift Card orders

Fashion Finder (Store Search Service)

  • Timeline: 3-5 working days
  • Cost: £3.95
  • Tracking: ✓ Yes (Royal Mail tracked)
  • How it works: We search stores for out-of-stock items and ship from local store to you
  • Appearance: Will appear as a split delivery on checkout page if items from different locations
  • Delivery days: Excludes Sunday and Bank Holidays

🇮🇪 Republic of Ireland Delivery

  • Timeline: 4-6 working days
  • Cost: €5.95 (FREE on orders over €60)
  • Tracking: ✓ Yes
  • Delivery days: Monday-Friday only (excludes Saturday, Sunday, and Bank Holidays)
  • Delivery window: 8am-9pm (exact times unavailable)
  • Notification: Email from courier with estimated delivery time slot on day of delivery

Notifications & What to Expect

  • You will receive an email from your courier with your estimated delivery time slot on the day of delivery
  • Delivery can be any time between 8am-9pm (couriers cannot confirm exact times)
  • Some items may be delivered separately as orders are occasionally dispatched from different locations
  • Allow the full delivery timeframe to pass before querying your order

Delays & Service Issues

  • We aim to deliver parcels within the specified timeframes
  • Delays may occur beyond our control (adverse weather, local events, etc.)
  • We will keep you updated where possible if delays occur
  • Northern Ireland: Due to service issues in the Northern Ireland area, deliveries may take an additional 2-3 days

Addresses We Don't Deliver To

We do NOT offer delivery to the following address types and will not accept liability for delivery to these addresses:

  • BFPO (British Forces Post Office)
  • PO Box / Mail forwarding addresses
  • Storage addresses
  • Address Pal
  • Aramex House
  • Parcel Motel
Attempting to use one of these addresses may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.

Check Your Postcode

Remote postcodes: Some postcodes require longer delivery times for Next Day delivery options.

Northern Ireland: May take an additional 2-3 days for delivery due to service issues in the area.

Please check our special postcodes page for your area as delivery types may not be available or additional days may be added for delivery to certain areas.

All Deliveries Include Tracking

All UK and ROI delivery options (except Click & Collect) are fully tracked. A tracking link will be sent in your despatch email so you can monitor your order in real-time.

Need Help?

For questions about delivery options or to check delivery availability to your postcode, please contact our Customer Services team.