It can take 3-5 working days for your refund to be processed from when your order reaches our warehouse. Please keep hold of your proof of postage until you receive your refund confirmation email.
Please ensure you retain a copy of your return tracking information until your refund has been confirmed.
Once your refund has been processed, you will receive a confirmation email.
If you have paid with a credit or debit card or Apple Pay your refund will show back on your account within 3-5 working days, depending on whom you bank with.
Paypal, Clear Pay and Klarna can take up to 7 days to reflect any refunds and, where applicable, make any adjustments to your balance.
If you have used a Gift Card or Treats Voucher you will be issued with a new eGift card which will be sent to the email address on the order.
Please be aware that is you are querying an uncollected Click and Collect parcel, your parcel will be held in store before being returned. As such, the 14 days will start from the day the store return your parcel.
If you have not received your refund confirmation email after 14 days please do not hesitate to contact our customer services team with a copy of your return tracking information so we may look into this further for you.
Monsoon Accessorize will not accept liability for any lost or delayed returns sent back via any other methods, please ensure our returns process is followed and your online order registered via our returns portal to obtain your free return label and prevent any delay or disappointment.
Please be aware that during the busy Sale period refunds may take the full 14 days to be processed and we will be unable to investigate any refund status until after the 14 day time frame.