Fashion Finder (concierge)
If you have multiple items in your order and this has been placed with our Fashion Finder Concierge delivery service please be aware that your items may be sent separately depending on where they have been sourced.
Please allow the full 5 working days to pass before contacting us about your order.
Missing items from all other order types
If you have placed a standard order and items are missing please contact our Customer Services team with your order number and the missing item's name and number. They will resolve the issue for you as quickly as we can.