If your order has been placed on our Concierge Delivery service then this means that your order will arrive in separate parcels. One or more of the items ordered are sold out online and will be sourced from one of our UK stores.
Fashion Finders order via our Concierge service:
Items in Fashion Finder orders may be sent separately depending on where they have been sourced. Please allow the full 5 working days to pass before contacting us about your order.
How do I know if I have a Fashion Finder order?
Your confirmation and delivery email will advise you if you have Fashion Finder item in your order and, if you have ordered multiple items, you may receive more than one delivery.
Missing items from all other orders
If items are missing from your order please do not hesitate to contact our customer services team directly.