Due to current social circumstances we are aware that our customers may not be able to return items within our specified timeframe, or that circumstances, such as, weddings or christenings may have changed.

Our message to our customers is not to worry.  Please contact our customer services team at customerservices@monsoon.co.uk with any concerns you may have and we will be happy to assist you. Our objective is to make refunds and exchanges the least of our customer's worries during this time.

When returning to our warehouse please ensure you write your home return address on the outside of your parcel. This is to ensure that if deliveries are delayed or stopped then there is the option for Royal Mail to return this to you. We will still honour any refunds for any orders returned outside of the returns timeframe.

We can confirm that for full priced items that were purchased online, you have 30 days to return them and for store-bought items, you have 28 days.

 

We hope this information is of some help.