During this time our team are experiencing a high volume of queries. We do thank you for your patience and understanding during this time and the team will answer your query as soon as possible. 


Our Customer Service Team are a lovely bunch and here to help with all things Monsoon for our customers.


When contacting our Customer Services team please provide them with as much information as possible regarding your query, including any order number you may have. This will allow them to assist you quickly. 


Please be advised that our Customer Services team are unable to assist with any reference, employment requests or employee queries.  


Our Customer Services team are open 9.30am - 5.30pm Monday to Friday with the exception of the below dates.


Date Opening Times
Christmas Eve 9.00am - 4.30pm
Christmas Day CLOSED
Boxing Day CLOSED
Monday 27th December CLOSED
Tuesday 28th December CLOSED
Wednesday 29th December 9.00am - 5.30pm
Thursday 30th December 9.00am - 5.30pm
New Years Eve 9.00am - 4.30pm
New Years Day CLOSED
Sunday 2nd January CLOSED


You can email the team at the email address below.  Our team will aim to respond to your email within 7 working days. 


Email: customerservices@monsoon.co.uk


Telephone: 0203 372 3052 


WhatsApp: You can WhatsApp us via the WhatsApp icon on our website pages, this will feature on the bottom left hand corner of our web pages.