We're here to help. Pick the channel that works best for you.

 

WhatsApp (Best for Quick Questions)

Message Us

Hours

  • Monday-Sunday 9am-5:30pm
  • Bank Holidays: 10am-4pm
  • Closed: Christmas Day, Boxing Day, New Year's Day
  • Early close: 4pm on Christmas Eve & New Year's Eve

hone (Best for Urgent Issues)

Customer Services

  • 0203 372 3052

Telephone Orders

  • 0203 7388 836

Hours

  • Monday-Sunday 9am-5:30pm
  • Bank Holidays: 10am-4pm
  • Closed: Christmas Day, Boxing Day, New Year's Day
  • Early close: 4pm on Christmas Eve & New Year's Eve

Email (Best for Complex Issues)

Send Email to Customer Services

Complete our contact form here

Response Time

  • Within 24-48 hours

Include in Your Message

  • Order number (if applicable)
  • Detailed description of your query

Tips for Faster Service

  • Have your order number ready
  • Describe your issue clearly – this helps us assist faster
  • Use WhatsApp for quick questions, Email for complex issues
  • Provide as much information as possible so we can help you quickly

Please Don't Send To Our Head Office

Do NOT send orders or letters to our head office address. Our Customer Services team isn't based there and mail can get lost. Use the contact methods above instead.
 

If Your Delivery Is Still In Progress

  • If your order is within the advertised delivery timeframe, please allow extra time
  • Track your order for live updates on its status
  • Contact us if your order is significantly delayed beyond the expected delivery date
Please note: We are unable to cancel or amend orders after they have been placed. We apologise for any inconvenience and thank you for your patience.