We understand these are incredibly troubling and uncertain times for all of us, so we wanted to reach out to you, our community, and reassure you that we are taking all necessary steps to continue to make sure our staff and customers are looked after.
The health, safety and wellbeing of our teams and customers during this time is our priority, so it was with a heavy heart that we made the decision to temporarily close all of our UK and ROI stores from Saturday March 21st, in an effort to protect our communities.
Our distributions centres are still open, and we have employed enhanced measures to help people stay safe while on shift. From ensuring staff are two metres away from each other while working and reducing the headcount for each shift, to allowing an hour to clean between shifts and providing extra soap and hand sanitizer. Our couriers have also introduced no contact deliveries for all our customers.
While we will miss seeing you in our stores, you can continue to explore and shop our website or call us to order on 0203 738 8836. Don’t forget that Monsoon Reward members receive two free next day delivery vouchers per year – sign in or join now to redeem. Please do join us on our social channels for some daily light relief of inspiration and positive conversation, where we will continue to share our stories with you in the hope that we can help lift your spirits during these challenging times.
We really thank you for your ongoing support as we navigate the coming weeks; we are thinking of you all, and hope that your families and friends are well and staying safe.
Please do reach out to us if you have any questions or just need to talk, at firstname.lastname@example.org
How do I place a telephone order?
If you prefer to place an order over the phone our team are ready and waiting to help. They can be contacted on 0203 7388 836 Monday-Friday 9.00am - 5.30pm
What Delivery options are you offering?
We are still offering standard and express delivery to homes, unfortunately next day delivery is currently unavailable. Our delivery page which is up to date can be found here
What about my uncollected Click and Collect order?
If you have an outstanding order in store ready to collect, your orders will stay in store until we reopen, and you can collect them then!
What about my returns?
In store purchases: If you have items to return (full price, sale or faulty) don’t worry, please hold on to your items until the stores reopen. We will honour any late returns in line with the other terms in our returns policy for a period of 14 days from when we reopen. Please keep your receipt as proof of purchase. We recommend signing up to our newsletter online to be kept up to date with new offers and announcements.
Please note our warehouse is unable to accept and process refunds for in store purchases.
My event has been cancelled/postponed, what can I do?
We know that some of you may have had to sadly postponed or cancel some key events such as weddings or christenings. We will be happy to honour any exchanges in store once they re-open or returns back to our warehouse as detailed in our extended returns policy.
Is your Customer Services team still open?
Yes, they are and they're here to help with any questions you may have. However, they are experiencing a high volume of queries at this time and we thank you for your patience as we get back to each and every one of you. Our current response time for emails is 5-7 working days.
Our current opening times and contact channels can be found here
During these trying times, please bear with us if queries or deliveries take a little longer than usual!