The health, safety and wellbeing of our teams and customers during this time is our priority, and we will be following government advice closely.

 

Good news is we have reopened our Accessorize stores (local restrictions permitting) and we’re always open at accessorize.com and have everything you need for above the keyboard sparkle, early Christmas cheer and new normal accessories 

 

We’ve employed enhanced measures to help those working at our distribution centre to stay safe while on shift and our couriers have introduced no contact deliveries for all our customers.

 

Follow us on social or sign up to our newsletter for further updates - we’ll also be spreading a little extra joy, cause we could all do with more of that right now.

 

During these trying times, please bear with us if queries or deliveries take a little longer than usual!  

 

Thanks to each and every one of you for your ongoing support as we all navigate the coming weeks.

 

Remember, be kind to yourself and others!

Team Accessorize x

 

How do I place a telephone order?

If you prefer to place an order over the phone our team are ready and waiting to help. They can be contacted on 0203 7388 836  Monday-Friday 9.00am - 5.30pm

 

What Delivery options are you offering? 

We're pleased to be offering our full range of delivery options again. Our delivery page which is up to date can be found here 

 

What about my returns?

In store purchases:  We will honour any returns, where the returns timeframe expired during our recent lockdowns, in line with the other terms in our returns policy for a period of 14 days from when a store reopened.  Any returns after this period will be reviewed in store at the branch managers discretion.. Please keep your receipt as proof of purchase. 

Our warehouse is unable to accept and process refunds for in store purchases.

 
Online:  Orders can be returned up to 30 days after purchase. At this time we don't offer a courier collection service as part of our returns process.
 
If you have already returned an order to our warehouse refunds are taking slightly longer than the advertised 14 days. We ask that you allow a few more days before querying any refunds. In the meantime please retain a copy of your return tracking number.
 
If you require a new free returns label please click here
 
 
I have a Click and Collect order to collect, what are my options?
 
If you are unable to collect your order it will be held in store for 10 days after our stores reopen. We're unable to post out orders to a home or work address nonce delivered to store. 
 

My event has been cancelled/postponed, what can I do?

We know that some of you may have had to sadly postponed or cancel some key events such as weddings or christenings. We are happy to offer a refund within our 30 day returns policy.  For any returns or exchanges after this timeframe we would recommend you visiting your local store and speaking to a member of the management team who will be happy to advise further.

 

Is your Customer Services team still open?

Yes, they are and they're here to help with any questions you may have. However, they are experiencing a high volume of queries at this time and we thank you for your patience as we get back to each and every one of you.

Our current opening times and contact channels can be found here