What is your Christmas Return Policy?

We're happy to advise that any gifts purchased online from the 24th October can be returned to our warehouse up to, and including, the 24th January for a full refund. Refunds will be processed back to the original method of payment.

Anything purchased in store from the 24th October can be returned to our store up to, and including, the 24th January for an exchange or gift card if being returned by the gift recipient.

If the item is being returned by the original purchaser, with the receipt, a full refund back to the original payment method will be given.


Please remember that items purchased online and paid for by PayPal can only be returned back to our warehouse for a full refund. 


What are your last delivery dates?

We are currently advertising the below cut off dates, however, these may be subject to change. 


Standard Delivery 

Monday 21 December 2020

Next Day Delivery

Tuesday 22 December 2020


Friday 18 December 2020

International - EUROPE

Friday 18 December 2020

International - USA/CANADA & MEXICO

Monday 21 December 2020


What our your Customer Services opening times over Christmas?

Our Customer Services team will be open on the days below. We do ask for you to check our FAQs before contacting our team as most queries can be answered here, you can search your question on our Help Centre homepage here


Our Customer Services team are open 9.30am - 5.30pm Monday to Friday with the exception of the below dates.


Date Opening Times
Christmas Eve 9.30am - 4.30pm
Christmas Day CLOSED
Boxing Day CLOSED
Sunday 27th December CLOSED
Christmas Bank Holiday CLOSED
Tuesday 29th December 9.30am - 5.30pm
Wednesday 30th December 9.30am - 5.30pm
New Years Eve 9.30am - 4.30pm
New Years Day CLOSED
Saturday 2nd January CLOSED
Sunday 3rd January CLOSED