Once an order is placed, we are unable to process a cancellation. However, if you no longer require your order then you can refuse delivery and the parcel will automatically be returned for a full refund. You may also use the free returns labels inside the parcel to post it back to us.
However, in addition to your other legal rights, you have the right to cancel the Contract (other than in relation to personalised or other products which we have specified as non-returnable, such as unsealed products) and receive a refund from us. Your right to cancel a Contract starts from the date of your Confirmation email relating to that Contract and ends 14 days after the date of delivery.
Following delivery you have 14 days to return products, unless they are sale or outlet products in which case they must be returned within 14 days of delivery.
You must inform us in writing at Monsoon Building, Website Customer Services, 1 Nicholas Road, London W11 4AN, United Kingdom, or by email at onlinecustomerservices@monsoon.co.uk if you wish to cancel. It would help us if you provide the date of Order and Order number, as well as your name and address to ensure we identify the Order correctly.
If you choose to cancel, then you must return the Product(s) to us either by returning to our warehouse or you may take the Product(s) to one of our stores as detailed in our Returning Goods page. You must ensure that you take reasonable care of the Product(s).