Due to current social circumstances we are aware that our customers may not be able to return items within our specified timeframe, or that circumstances, such as, weddings or christenings may have changed.
Our message to our customers is not to worry. Please contact our customer services team at firstname.lastname@example.org with any concerns you may have and we will be happy to assist you. Our objective is to make refunds and exchanges the least of our customer's worries during this time.
When returning to our warehouse please ensure you write your home return address on the outside of your parcel. This is to ensure that if deliveries are delayed or stopped then there is the option for Royal Mail to return this to you. We will still honour any refunds for any orders returned outside of the returns timeframe.
To return an order from outside of the UK and ROI please Click Here to visit our International Returns Portal and follow the instructions provided.
Please be aware that we do not offer a free returns service for international customers and we always recommend that you use a tracked delivery option when sending parcels back from outside the UK and ROI.
Please do not return your order to our head office London address doing so may delay your refund from being processed or it may be misplaced.
Send your return to:
Monsoon Accessorize Ltd.
Unit 2, 7-11 Claudius Way
Victoria Business Park
For full details of our Refund and Returns Policy please click here
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